Works Cited

Benchmarking Mastery: Scores of New Ways to Measure Travel Emerge WellPoint Reconstructs Travel: Overhaul Extends From Agency To Policy RFP Revolution Overdue: Overhaul Needed To 'Antiquated, Expensive' Routine Tech Aims To Capture All Hotel Spend: Project Travel, Meetings & More Are Focus Of Lanyon Expansion Taming The Final Frontier: Strategic Meetings Certification Sets Management Benchmark Measuring ROI Moving To Science: Analytical Tools Justify Value Of Travel, Events SMMP Toolkit In The Works: Committee Creating Step-By-Step Guide To Program Implementation

January 2009  -  OVERVIEW 1. IBM Global Business Services. "Global CFO Study 2008." Survey of more than 1,200 CFOs and senior finance professionals in 79 countries in the spring and summer of 2007. 2. AirPlus International. "Travel Management Study 2008." Survey of more than 1,500 travel managers. May 2008. 3. BCD Travel Advito. "Insight On Corporate Travel." Survey of 333 clients. April 2008. BY THE NUMBERS 1. American Express. "Survey of Business Travel Management." Survey of 1,564 finance officers of business, government and other organizations. Private sector responses were separated for the study. February-March 1990. 2. American Express. "Survey of Business Travel Management, 2000-2001." Based on telephone interviews with 424 U.S. businesses with minimum annual revenue of $50 million. 2000. STRUCTURE 1. BCD Travel Advito. April 2008. 2. Procurement.travel. "Convergence of Travel and Procurement." 2006. Structure - Reservations 1. PhoCusWright. "Corporate Travel Distribution - Key Markets." Survey of 160 technology travel management company executives. 2005-2006. 2. National Business Travel Association. "U.S. Business Travel Overview & Cost Forecast." Survey of 215 U.S.-based direct members. September-October 2007. 3. PhoCusWright. 2005-2006. 4. ProMedia.travel Content Solutions/Association of Corporate Travel Executives. "Executive Corporate Travel Survey." Survey of 305 executives with direct involvement in travel management. August 2007. 5. American Express/A.T. Kearney. "European Expense Management Study." Survey of 66 multinational and large European companies. 2008. 6. Association of Corporate Travel Executives/Cranfield University. "A Study on the Adoption of Corporate Selfbooking Tools." Survey of 424 travel managers. September 2006. 7. American Express Business Travel EMEA. "European Barometer 2008." Survey of 330 companies. September 2008. 8. NBTA. September-October 2007. 9. BCD Travel Advito. April 2008. Structure - Multinational 1. IBM. "Global CEO Study." Poll of 1,130 CEOs, general managers and senior public sector and business leaders. 2008. 2. CWT Travel Management Institute. "CWT Vision." Survey of 120 Carlson Wagonlit Travel clients. May 2007. 3. BCD Travel Advito. April 2008. 4. CWT Travel Management Institute. May 2007. 5. Association of Corporate Travel Executives "Global Travel Programmes Come of Age." Survey of 240 corporate travel managers. October 2006. 6. HRG North America. "The Global Travel Management Mosaic." September 2008. 7. Meeting Professionals International. "FutureWatch 2008." Survey of 1,643 meetings professionals. November 2007. Structure - Meetings 1. BCD Travel Advito. April 2008. 2. Meeting Professionals International. November 2007 3. Aberdeen Group. "Strategic Meetings Management: Of MICE (Meetings, Incentives, Conferences and Exhibitions) and Spend." Survey of 300 corporate manager, procurement, supply chain, sales and marketing and logistics respondents. January-February 2008. 4. Association of Corporate Travel Executives. Poll of 131 members. September 2008. 5. National Business Travel Association. "Impact of High Oil Prices and Economic Downturn on Business Travel." Poll of 230 U.S.-based travel buyers. July-September 2008 6. Event Marketing Institute, Meeting Professionals International and George P. Johnson. "EventView 2008 North America." Survey of more than 1,000 marketing management individuals in North America, Europe and Asia Pacific. October-December 2007. 7. AirPlus International. May 2008 8. BCD Travel Advito. April 2008. LEADING PRACTICES 1. Procurement.travel. "Diagnosis By Six Sigma: Dominion's Kelliher Treats Travel Mgmt. Ailments With Holistic Remedies." September 2008. 2. ProMedia.travel Content Solutions/Association of Corporate Travel Executives. August 2007. Leading Practices - Policy 1. Egencia. "Business Traveler Survey." Poll of 500 business travelers. October 2008. 2. UBS. "U.S. Airline Sector Note." Poll of about 50 U.S. corporate travel managers. October 2008. 3. Procurement.travel. "Procurement Executives Speak Out On Travel." Survey of 155 travel buyers. May 2008. www.promedia.travel/free-corporate-travel-webinars.php. 4. CWT Travel Management Institute. "Playing by the Rules: Optimizing Travel Policy and Compliance." Surveys of 57 travel buyers and 6,771 travelers; benchmarking of 87 clients; analysis of several million transactions. May 2008. 5. American Express. "Global T&E Expense Management Survey." Survey of 611 global and large national companies. 1999. 6. ProMedia.travel Content Solutions. "Policy and Policing: How Companies Control Travel Costs." Survey of 180 corporate travel decisionmakers. May 2007. 7. American Express. 1999. 8. Morgan Stanley Research. "Corporate Travel Survey." More than 350 travel managers. November 2008. 9. AirPlus International. May 2008. 10. American Express. 1999. 11. BCD Travel Advito. April 2008. 12. AirPlus International. 2008. 13. ProMedia.travel Content Solutions. May 2007. 14. American Express/A.T. Kearney. 2008. 15. ProMedia.travel Content Solutions/Association of Corporate Travel Executives. August 2007. 16. ProMedia.travel Content Solutions. May 2007. 17. CWT Travel Management Institute. 2008. Leading Practices - Payment & Expense 1. American Express/A.T. Kearney. 2008. 2. MasterCard Worldwide. "T&E Expense Management Best Practices Study." Survey of senior finance, travel and procurement executives at 152 organizations in the United States, Europe and Asia Pacific. October-December 2007. 3. Aberdeen Group. "Managing the T&E Lifecycle: Integrating Processes, Driving Performance." Survey of T&E and finance managers at more than 150 enterprises in North America, Europe, Asia-Pacific, the Middle East/Africa and the South/Central America and Caribbean regions. September 2008. Leading Practices - Traveler Support: Tracking 1. BCD Travel Advito. April 2008. 2. AirPlus International. May 2008. 3. BCD Travel Advito. April 2008. 4. Management.travel. "PwC Stresses Travel-Security Dept. Cooperation." Nov. 8, 2007. 5. AirPlus International. 2008. 6. Journal Of Occupational And Organizational Psychology. "International business travels and the work-family interface: A Longitudinal study." Survey of 66 business travelers. 2008. 7. Egencia. "U.S. Business Travelers Find Ways to Manage Work-Life Balance." Survey of 1,100 U.S.-based business travelers. June 2008. 8. Orbitz for Business. "Take 5 Survey." Survey of 404 business travelers. March 2007. Leading Practices - Traveler Support: Mobile 1. Occupational and Environmental Medicine. "Medical insurance claims associated with international business travel." Survey of 10,884 insured staff of the World Bank, including 4,738 travelers. 1997. 2. Association of Corporate Travel Executives. "Upwardly mobile: The next step for travel management." Survey of 72 corporate travel managers. March 2008. 3. Management.travel. "P&G, Hughes Plot Mobile Roadmaps." June 12, 2008. Leading Practices - Supplier Relationship Management 1. Management.travel. "Lodging Metrics Darken As Buyers Demand Better 2009 Offers." Oct. 29, 2008. 2. Management.travel. Oct. 29, 2008. 3. Morgan Stanley Research. "Corporate Travel Survey." Survey of more than 400 travel managers. November 2008. 4. Procurement.travel. "Dismantling Hierarchy: Deloitte Targets Process Efficiencies." December 2007. 5. AirPlus International. May 2008. 6. Institute of Travel Management. Poll of 165 buyers. March 2008. 7. Egencia. "Negotiability Index." November 2008. 8. CFO Europe Research Services. "Cost control and beyond: The CFO's agenda for corporate travel." Survey of 120 senior finance executives in Europe, Asia and the United States. July 2008. 9. National Business Travel Association. July-September 2008. 10. National Business Travel Association. "Impact of High Oil Prices and Economic Downturn on Business Travel." Poll of 90 U.S.-based travel buyers. September-October 2008. 11. CFO Research Services/American Express. "Getting the Most for Every Dollar: Tools and Strategies for Expense Management at Mid-Size Companies." Survey of 402 senior finance executives. 2007. 12. CFO Research Services/American Express. 2007. SUPPLY CHAIN 1. Management.travel. "Travel Companies Detail Layoffs." Nov. 5, 2008. 2. J.P. Morgan North America Equity Research. "U.S. Airlines: Demand Rose In October ... Not Likely To Last." Nov. 20, 2008. 3. Management.travel. Nov. 5, 2008. 4. Management.travel. Oct. 29, 2008. 5. Morgan Stanley Research North America. November 2008. 6. Management.travel. "Car Rental Firms' Woes Could Help Buyers On Rates." Nov. 20, 2008. 7. Management.travel. Nov. 20, 2008. 8. Management.travel. Nov. 5, 2008. REGULATORY ENVIRONMENT 1. Air Canada, The Austrian Group, British Midland Airways Ltd., Continental Airlines Inc., Deutsche Lufthansa AG, Polskie Linie Lotneicze Lot SA, Scandinavian Airlines System, Swiss International Air Lines Ltd., TAP Air Portugal and United Airlines Inc. application for antitrust immunity, submitted to the U.S. Department of Transportation, Docket No. OST-2008-0234. 2. American Airlines Inc., British Airways plc, Finnair Oyj, Iberia Lineas Aereas de Espana SA, Royal Jordanian Airlines application for antitrust immunity, submitted to the U.S. Department of Transportation, Docket No. OST-2008-0252. 3. American Society of Travel Agents and the Interactive Travel Services Association filing to the U.S. Department of Transportation, regarding an application for antitrust immunity submitted by Air Canada, The Austrian Group, British Midland Airways Ltd., Continental Airlines Inc., Deutsche Lufthansa AG, Polskie Linie Lotneicze Lot SA, Scandinavian Airlines System, Swiss International Air Lines Ltd., TAP Air Portugal and United Airlines Inc., Docket No. OST-2008-0234. 4. The Transportation Antitrust Update. "An Economic Analysis of How Antitrust-Immunized Alliances Have Affected Transatlantic Competition." Published by The American Bar Association Section of Antitrust Law Transportation Committee. Spring 2007, Issue No. 16: 18-29. 5. The Beat. "McCain, Obama And The Issues, Part 2." Sept. 19, 2008. 6. Flint, Perry. "U.S. negotiator Byerly stands firm on ownership, cabotage changes in near term." ATW. Dec. 5, 2008. 7. Speech by James C. May, Air Transport Association, to the European Aviation Club, Brussels, Belgium. Oct. 30, 2008. 8. The Beat. "McCain, Obama And The Issues, Part 3." Sept. 22, 2008. EMERGING PRACTICES - Demand Management 1. National Business Travel Association Foundation. "2008 Travel Management Compensation and Benefits Survey." Survey of 279 NBTA members, including 60 percent travel managers. October 2008. 2. National Business Travel Association. July-September 2008. 3. American Express Business Travel EMEA. September 2008. 4. The Transnational. "Cisco Cuts Travel, Emissions Via Remote Conferencing." Dec. 11, 2008. 5. Procurement.travel. "The Cheapest Trip Is One Not Taken: New Online Booking Tool Technology Offers Alternatives to Travel." March 2008. 6. The Transnational. "Big Corps. Document Business Travel Emissions." Sept. 19, 2007. 7. Procurement.travel. "New Trick of Trade: Managing Demand as Procurement Strategy Cuts Travel Costs." December 2007. 8. Carlson Wagonlit Travel. "Effective Travel Management." 2005-2008. Emerging Practices - Emissions Reporting 1. Carbon Disclosure Project. "Carbon Disclosure Project Report 2008 S&P 500." 321 Standard & Poor's 500 companies. September 2008. 2. Carbon Disclosure Project. "Carbon Disclosure Project Report 2007 USA S&P 500." 282 S&P 500 companies. September 2007. 3. Carbon Disclosure Project. "Report 2008 Global 500." 383 Global 500 companies. September 2008. 4. Carbon Disclosure Project. Global 500. September 2008. 5. Carbon Disclosure Project. S&P 500. September 2008. 6. The Transnational. Various reports based on companies' corporate social responsibility reporting. 2006-2008. 7. Association of Corporate Travel Executives. "Carbon neutrality - An integral part of the corporate travel supplychain." September 2007. 8. Carbon Disclosure Project. Global 500. September 2008.